Metro Radio Arena Website FAQ'S

Thank you for all your feedback comments via our website, all of these are read and acknowledged. However as we cannot however enter into correspondence on an individual basis we hope to answer any queries below.

Forthcoming Show Times

All forthcoming events at the Metro Radio Arena have specific opening hours and running times which can be found via the ‘Event Timing’ icon located on the left hand side of our homepage. This are listed as soon as running time confirmation has been received. Please note timings may be subject to change by either artist or management.

Meet and Greet / Backstage Passes / Special Announcements

Unfortunately backstage passes are not available to buy, however selected events may offer VIP tickets to be purchased via Ticketmaster which can include exclusive meet and greets opportunities.

All special requests including birthday announcements, ‘shout outs’ and autographs are dealt with on an individual basis via the artists promoter. Any requests can be forwarded in writing to the Metro Radio Arena and these will be passed on to the relevant persons in good faith, however we have no influence in any decision.

Complaints Policy

We hope you enjoy every visit to our venue and have a pleasurable experience. However on the unfortunate occasion you would like to bring a formal complaint to our attention please send all details in letter format to:

Metro Radio Arena

Arena Way

Newcastle upon Tyne

NE4 7NA

Our staff are then able to investigate your complaint further to conclude the most satisfactory outcome on an individual basis. Please include as much information as possible and seating reference where possible. We appreciate any feedback to continue to deliver a first class service for all our valued patrons.

Disabled Parking Facilities

We have many designated disabled parking bays available on site at no charge for badge holders (the badge holder must be present in the vehicle).

Venue Hire

Required Capacities

Auditorium:

Anything from 500 - 10,000 maximum seating capacity – theatre style. We have also catered for gala dinners (800 seated, round tables) and religious ceremonies (9,000 seated conventions) and a 10,000 patron Holy communion.

Foyer:

Maximum 2,500 standing capacity without furniture/equipment.

Maximum 1,200 seated capacity including furniture/equipment.

(Please Note: All room capacities are approximate & subject to event type & requirements) Additional Facilities: Limited breakout rooms available. However, auditorium can be partitioned off (shell scheme/dividers required) to create separate areas.

To make a venue Booking Enquiry and for further information please email venuebookings@smgnewcastle.co.uk Alternatively please complete the enquiry form via www.metroradioarena.co.uk.

Charity Donations

The Metro Radio Arena prides itself on supporting the North East and its local charities giving back to our community. Please send all formal requests in writing on letter headed paper with where appropriate a registered charity number and we endeavour where possible to be of assistance. This will usually be in the form of complimentary tickets for use during auctions / raffles when available.

Ticketmaster Ticket Enquiries

If you have made a booking via Ticketmaster Website / Booking Hotline Number please telephone their customer services department on 08444 999 999 for any further assistance.

Ebay

Whilst re-selling tickets is not illegal or against Arena ticket terms & conditions, re-selling for profit is, and it is particularly upsetting and despicable when large premeditated profits are made from genuine fans.

The Arena is constantly monitoring auction sites, and has the power to void any tickets found to be selling at a profit. Arena management together with their ticket agency Ticketmaster, have identified an individual who is re-selling Arena show tickets for a major profit in significant quantities.

We will always strongly advise all patrons to purchase from official venue box offices or ticket agents such as Ticketmaster for full protection and satisfaction.

Speaking to a Human

We understand many of you feel frustrated with automated phone systems however these are in place to ensure your enquiry is dealt with in the most effective method. General Enquiries: Please telephone 0844 493 4567. This telephone is staffed during normal office hours and event evenings. Please note outside these hours help will be given as much as possible from our security team.

Ticketmaster Booking Hotline: Please telephone 0844 493 6666, if you require to speak with an operator please do not press any of the options and an operator will come on the line.

Student Packs

We aim to assist students as much as possible with their studies and research into the entertainment industry. Student packs are available on request to the Marketing Department, Metro Radio Arena, Arena Way, Newcastle upon Tyne, NE4 7NA.

Advertising Opportunities

During selected events at the Metro Radio Arena advertising opportunities are available at a cost. To take advantage of this incredible platform for your business please contact: The Marketing Department, Metro Radio Arena, Arena Way, Newcastle upon Tyne, NE4 7NA.

Job Vacancies

All job vacancies at our venues are advertised via our website, however part time casual positions are looked at on a regular basis for work within our food and beverage department and casual event evening staff. Please send your CV with covering letter to Personnel Department, Metro Radio Arena, Arena Way, Newcastle upon Tyne, NE4 7NA.

Box Office

On an event day the Box Office will be open until the event starts. Any ticket collects including reprints / duplicates and competition tickets can be collected from our Box Office from 2 hours prior to the show starting.

How Do I Book Tickets?

Booking Hotline Number: 0844 493 6666

Online: www.metroradioarena.co.uk / www.ticketmaster.co.uk

In Person: Please visit the Metro Radio Arena Box Office located at the front of the building where our staff will be able to assist you.

Accessibility Bookings: 0191 260 6066 or accessibility@smgnewcastle.co.uk

Accessibility Email

For those with difficulty operating a telephone a dedicated email has been set up to make the process of booking tickets much easier. Please email accessibility@smgnewcastle.co.uk.

Please note this email address is strictly only for patrons who cannot operate a telephone, all other enquiries should be made via the booking hotline, no correspondence will be entered into for general enquiries.